We understand how important your espresso machine is to your business. When you turn to us for espresso machine service, you’ll speak directly with a technician who, in our four step process, will have you pulling perfect shots of espresso in no time! We understand how important it is to have a espresso machine technician you can trust and rely on, so we make the entire process transparent by communicating with you every step of the way!
When we receive your espresso machine service call we’ll listen and take note of your concerns and observations about the machine. We will offer trouble shooting tips and explore every avenue to try to fix the machine over the phone at no cost to you. If a techician is required for an on-site visit we should be able to offer repair recommendations based on the issues you have identified. You will also receive an initial rough estimate for the cost of the repair.
Before a detailed estimate can be made, we will complete a thorough, quality evaluation to accurately diagnose the issue or issues. If we find you espresso machine needs more work than the initial estimate can cover, we will immediately contact you with an updated quote. We will not proceed until we have your consent.
We pride ourselves on a quick turnaround for repairs. We have a large inventory of parts and can usually fix your machine within 5 business days depnding on the complexity of the repair work required. Our repairs carry a 60-day parts & labor warranty specific to the work performed and a 100% satisfaction guarantee.
As a thank you for entrustng your espresso machine to us for repair, we will give you a 250g bag of our exclusive Bel Etage coffee roasted by illycafe AG in Thalwil Switzerland; your choice of our dark roast Napoli or our medium roast Venezia.